WorkForce Help Centre

What is Two-Factor Authentication (2FA)?

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2FA has been introduced to the WorkForce platform which allows forbetter security against unauthorised access. Company administrators have the possibility of enforcing the use of 2FA on their users via the checkbox with in the ‘Manage User’s section. Users can also set up 2FA on their own accounts, by accessing their user profile on the top, right-hand side of the WorkForce UI.

How does a user set up 2FA?

The user would need to reach their profile by clicking the box with their initials or profile picture on the right-hand side, alternatively they can type this link intotheir web browser:

Note: Login by the user will be required should they not be logged in already.

Once on the profile page, the user would need to:

  • Download Google Authenticator for Android or iOS
  • Click the checkbox on the page next to: Use Two Factor Authentication
  • Follow the on-screen instructions to complete 2FA verification

Note: 2FA cannot be enabled by the user unless validated by the authentication app. We recommend that WorkForce administrators show their users how to enable 2FA by downloading the Google Authenticator app andverifying 2FA accordingly as enforcing 2FA without any notice can lockout users from the system.

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